1. Overview
We aim to keep our cancellation and refund process clear, fair and transparent. This policy explains when you may cancel a service or programme purchased through Bharat Career Mission and under what conditions a refund will be processed.
2. Cancellation By The Candidate
2.1 Before Service Commencement
If you wish to cancel an application, programme registration or franchise application before any processing, evaluation, examination access, training session or KYC verification has begun, you may do so by writing to support@bharatcareermission.com. Where the service has truly not commenced, you are entitled to a refund of the fee paid, less actual payment-gateway charges (typically 2–3% of the transaction amount) deducted by the gateway and not recoverable by us.
2.2 After Service Commencement
Once any of the following has begun, the fee is treated as consumed and a refund will not be available, except for the special cases in Section 4:
- Document verification or KYC has started;
- Admit card has been generated;
- Examination access or training session has been delivered;
- Evaluation, mentorship or counselling sessions have occurred;
- Franchise territory has been put under review or assigned.
3. Cancellation By Us
We may, at our sole discretion, cancel a service for reasons including but not limited to: failure of identity / KYC verification, breach of the Terms & Conditions, examination malpractice, fraudulent payment, programme discontinuation, or force majeure. Where the cancellation is by us and not due to fault on the candidate’s side, fees paid for that specific programme will be refunded to the original payment instrument within 7–10 business days.
4. Refund-Eligible Situations
4.1 Duplicate Transactions
If our payment gateway charges you more than once for the same service due to a technical glitch, the duplicate amount will be refunded after verification. Please write to support@bharatcareermission.com within 7 days with both transaction reference numbers.
4.2 Technical Payment Failures
If your bank confirms a debit but our platform shows the payment as failed / pending and you cannot avail the service, the amount is typically auto-reversed by your bank or gateway within 5–7 business days. If it is not, contact us within 14 days and we will manually coordinate with the gateway.
4.3 Programme Cancelled By Us
Refer to Section 3.
5. Situations Where Refund Is Not Available
- You did not get selected, shortlisted, or merit-listed.
- You voluntarily withdrew after the service commenced.
- You were disqualified for misconduct or false information.
- You missed an exam / interview / training session for reasons attributable to you.
- The application or assessment fee was processed in full before the cancellation request was received.
6. Refund Method & Timeline
- All approved refunds are processed to the original payment instrument within 7–10 business days of approval.
- Actual credit to your bank / card / wallet may take additional time depending on your issuer.
- We do not process refunds in cash, cheque, or to any third-party account.
7. How To Request A Cancellation / Refund
- Email support@bharatcareermission.com with subject “Cancellation / Refund Request – [Your Reference No.]”.
- Include a screenshot of the payment confirmation and your bank statement showing the debit.
- Our support team will acknowledge within 3 business days and confirm the outcome within 7 business days.
8. Disputes & Chargebacks
Before initiating a chargeback with your bank, please reach out to us first — we typically resolve cases faster than the chargeback process. Unwarranted chargebacks result in additional gateway fees and unnecessary friction in resolution.
9. Tax Implications
Where applicable, GST or other taxes collected on the original transaction will be refunded along with the principal amount, in accordance with prevailing tax laws.
10. Contact
For all cancellation and refund queries: support@bharatcareermission.com · +91 9217112799. Postal: 103/25 Kumbha Marg, Sector 10, Sanganer, Jaipur, Rajasthan – 302033, India.