1. General Principle
Application, examination, training and programme fees collected through the Platform are charged to recover real operational, administrative, evaluation and infrastructure costs that are incurred regardless of selection outcome. Such fees are therefore generally non-refundable once processing has begun.
2. When Refunds Are Not Available
- If the candidate is not selected, shortlisted, or merit-listed in a programme or assessment.
- If the candidate voluntarily withdraws after fee payment.
- If the candidate is disqualified for examination misconduct, false information or violation of these Terms.
- If the candidate misses the assessment / interview slot for reasons attributable to them.
3. When Refunds Are Available
3.1 Duplicate Transactions
If you are accidentally charged more than once for the same application or assessment, the duplicate amount(s) will be refunded to the original source of payment after verification with our payment gateway. Please raise a request within 7 days of the transaction at support@bharatcareermission.com with both transaction reference numbers.
3.2 Technical Payment Failures
If money is debited from your account but the Platform reflects payment as failed or pending, the amount is typically auto-reversed by your bank / payment gateway within 5–7 business days. If this does not happen, write to support@bharatcareermission.com with the transaction reference — we will manually review and coordinate with the gateway.
3.3 Programme Cancellation by Us
If a specific programme, examination or batch is cancelled by us due to unforeseen circumstances, the fee paid for that programme will be refunded in full to the original source of payment within 10 business days.
4. Refund Timeline
Approved refunds are processed within 7–10 business days to the original source of payment. Actual credit timing thereafter depends on your bank or card-issuer.
5. How to Request a Refund
- Send an email to support@bharatcareermission.com with the subject line: “Refund Request – [Application Number / Transaction Reference]”.
- Attach a screenshot of the payment confirmation and your bank statement showing the debit.
- Our team will acknowledge within 3 business days and revert after verification.
6. Disputes & Chargebacks
We request that you contact our support team before initiating a chargeback with your bank. Unwarranted chargebacks result in additional gateway fees and delays in resolution. If a refund has been processed by us, no chargeback should be raised for the same transaction.
7. Mode of Refund
All refunds are processed only to the original payment instrument used at the time of transaction. We do not process refunds in cash, cheque, or to any third-party account.
8. Tax Implications
Where applicable, taxes collected on the original transaction will be refunded along with the principal amount. Any bank or gateway charges levied by your card issuer / bank are non-refundable by us.
9. Contact
For all refund-related queries: support@bharatcareermission.com · +91 9217112799. Postal: 103/25 Kumbha Marg, Sector 10, Sanganer, Jaipur, Rajasthan – 302033, India.